1. Start Here
Watch a 2 minute video about MindTouch integration with Salesforce.
2. Next Step
Register to watch a live deep dive of MindTouch, the social knowledge base that makes product help successful and customers happy.
The MindTouch social help platform is revolutionizing the user manual and SaaS customer experiences through a web-based environment that includes a knowledge base, help center, ticketing integration, and an application contextual help button.
MINDTOUCH SALESFORCE INTEGRATION OFFERS REAL KEY BENEFITS
Faster support resolution (lowered support cost): Agents using CRM and web-based support ticketing systems have instant access to MindTouch powered help articles and knowledge base assets, thereby speeding time to resolution for customer issues. For support agents using SalesForce.com, MindTouch enables them to quickly pinpoint customers the most relevant content and to easily publish new content to the MindTouch knowledge base, as well as identify gaps in product documentation assets–all without ever leaving the SalesForce interface.
Happier customers: 65% of software users prefer self-serve help (2011 TNS research). Users do not want to wait for a support response or be forced to sift through forums. MindTouch enables users to self-serve effectively.
Create experts and advocates: Context-rich help delivered just-in-time maximizes user learning and satisfaction, rapidly creating experts to advocate products and brands.